Percepción del apoyo organizacional, satisfacción laboral y retención laboral en la Unisced en Mozambique

Resumen

Introducción: El tema de la retención ha despertado el interés de varios investigadores y ha crecido el interés de la investigación en esta área en particular. Objetivo: El presente estudio tuvo como objetivo verificar la influencia que la percepción del apoyo organizativo y la satisfacción laboral tienen sobre la retención laboral en trabajadores de una institución privada de educación superior en Mozambique. Método: En el estudio participaron 214 empleados, a los que se aplicó un cuestionario. Además de los datos sociodemográficos, respondieron a la Escala de Percepción del Apoyo Organizativo, a la Escala de Satisfacción en el Trabajo y a la Escala de Retención en el Trabajo. Se fue aplicada estadística descriptiva, análisis exploratorio, análisis confirmatorio y verificación del modelo teórico. Resultados: Se destaca que las escalas son confiables, los indicadores psicométricos correspondieron a lo esperado, en los criterios estadísticos requeridos por la literatura.   

Abstract

Introduction: The topic of retention has sparked the interest of several researchers, and the interest in research in this area has grown. Objective: This study aimed to verify the influence that the perception of organizational support and job satisfaction have on job retention among employees of a private higher education institution in Mozambique. Method: The study involved 214 employees, who were given a questionnaire. In addition to sociodemographic data, they responded to the Organizational Support Perception Scale, the Job Satisfaction Scale, and the Job Retention Scale. Descriptive statistics, exploratory analysis, confirmatory analysis, and theoretical model verification were applied. Results: It is noteworthy that the scales are reliable, and the psychometric indicators corresponded to what was expected, according to the statistical criteria required by the literature. Conclusion: It can be observed that the results regarding the association between the perception of organizational support and job satisfaction with job retention were confirmed by observing the predictive estimates, highlighting that the alternative model was the most adequate, especially the one that directed the hierarchical relationship of the constructs, where it was seen that when employees feel the support of the organization, they tend to be satisfied, which makes them want to remain in the organization.